ChatGPT is called a “Language Model” in the field of Natural Language Processing (NLP) and Language Models are not new. They were discovered in the beginning of the century and existed long before ChatGPT.
As a product team, you have specialized needs that can be solved by NLP systems. For example, how do you offer your customers a customized search engine, in which they can quickly search items in your inventory? How do you build a chatbot that is just as smart as Siri, but can answer questions related to your own Customer Support needs?