The Department of Product
Uber’s profitability and hidden blue checkmarks. Plus: a new tool for disputes, Meta’s Reels rakes in billions and retention benchmarks
Hi product people 👋,
An inevitable part of building products is handling disagreements with colleagues. Now, a new indie product is hoping to gamify the process of disagreement handling in your personal (and potentially professional) life. Hand Shake allows users to decide on a dispute they’d like to settle, such as which film to watch or which color to use and create a custom game to settle it. After going viral on TikTok, the app’s creators say its popularity has taken them by surprise and they’re now scrambling to cope with demand.
Meanwhile, earnings season continued this week and Uber took the opportunity to celebrate an important milestone: achieving profitability for the first time. Revenue grew 14% to $9.2 billion and trips during the quarter grew 22% YoY to 2.3 billion, representing an average of 25 million trips per day. Product highlights for the quarter include the launch of a new video ads platform which generated $650 million in revenues and the rollout of membership subscription Uber One across 15 markets. Uber’s CEO Dara Khosrowshahi said the results showed ‘the team’s relentless focus on profitable growth was on full display in Q2’.
Pinterest also updated investors on its performance this week and the company reported Q2 revenue growth of 6% year on year with an 8% increase in MAUs to 465 million. As expected in the current climate, the company’s product teams took the opportunity to focus on monetization features. Highlights include shoppable content growth of 50% year on year and the launch of new AI recommendations for shoppable products which drove a 9% increase in ecommerce conversions.
Finally, if you’re looking for a simple way to connect to multiple advanced AI engines, this new API product has you covered.
Enjoy the rest of your week!
Essential reads for product teams
New from the Department of Product Substack this week:
Market analysis and industry benchmarks – what does churn look like for B2B and B2C products?
A closer look: 3 companies under the spotlight
Understanding generational trends and how to reduce churn
Tools you can use for measuring churn and setting prices
(Department of Product)
Loading and progress indicators are essential elements of UX/UI design that help users stay informed and engaged during waiting periods. Whether it’s loading a webpage, processing a transaction, or downloading content, well-designed indicators can significantly improve user experience. (Medium)
Tools you can use
JiraGPT – search for Jira issues in natural language from Slack
Robopricer – automatic price optimization
Krisp – magically mute background noise during calls
Hubstaff – manage employee productivity for remote teams
Execution without strategy is wasteful and tragic. Just as “Companies that have the best products, most talented people, and fastest growth are precisely the ones for which moats are most important,” companies that are the best at execution are precisely the ones for which strategy is most important. They’re the only ones that have a shot. (
Technical knowledge – Large Language Models explained in plain English
To understand how language models work, you first need to understand how they represent words. Human beings represent English words with a sequence of letters, like C-A-T for cat. Language models use a long list of numbers called a word vector. (Understanding AI)
How to communicate better by talking less
(Stanford School of Business)
New product features, launches and announcements this week
Microsoft Teams has rolled out spatial audio for its desktop app on Windows and macOS. The new feature is designed to help participants keep track of who is talking by giving each participant a unique sound based on where they are located on a screen. The new feature should also ‘help meeting fatigue and cognitive load’, says Microsoft’s Principal PM Hong Sodoma in a blog post.
X (formerly Twitter) is rolling out a new feature that will let Blue users hide their blue checkmark.
After announcing it earlier this year, Tinder is finally preparing to launch its new $500 per month premium dating membership. Match Group recently acquired a competitor called The League which charges members a $1000 a week subscription for $30m.
Airtable has launched a redesigned home screen and progress bar to help product teams visualise progress.
Uber is developing an AI chatbot, according to CEO Dara Khosrowshahi. It’s not clear what the chatbot would do but if it follows in the footsteps of competitors like Ask Instacart, the bot could bring conversational commerce to travel and food.
📈 Product data and trends to stay informed
Meta’s Reels revenue is on the rise, reaching $10 billion in ARR, up from $3 billion in October. Facebook’s MAUs were up 3% year on year to 3.03 billion. The company’s family of apps (Facebook, Instagram, WhatsApp) now reach almost 50% of the entire global population.
Apple’s credit card reportedly cost Goldman Sachs at least $1 billion in losses after 10 million users signed up for the card – double the projected 5 million.
Twitch’s top 0.5% of streamers generated 76% of June’s viewership figures. In June, Twitch viewers watched 1.7 billion hours of content with average daily hours watched at 56.9 million.
Mobile app spending in Japan rose 13% in Q12023 and is expected to exceed $17 billion this year. Full report on mobile in Japan.
Tech leadership updates
Affirm’s CEO says he sees little appetite in the US for the ‘everything app’ that Elon Musk is attempting to build.
Social commerce DealShare’s CEO will step down but retain a position on the company’s board.
Amazon’s head of AWS says Microsoft and OpenAI are not far ahead and AWS is well equipped to fight back.
Notion Q&A, Amazon Maps and Hallucination rates
Plus: WhatsApp expands, SaaS product benchmarks, Gmail transforms email, how to assess a job offer with equity
GPTs for everything, Google Maps gets Immersive, Netflix’s QR codes
Plus: Slack’s CEO exits, How to use conjoint analysis, a new tool for reading API documentation
Google Slides’ superpowers, a Sublime second brain, Pinterest’s PMF
Plus: Tech salary report, how to manage API integrations, Spotify, Instagram and LinkedIn MAUs in context
Discord monetization strategies, Slack ditches X, Spotify growth
Plus: 50+ product analytics tools, Microsoft impresses, Google Meet gets appearance enhancers
Netflix’s $8 billion quarter, Figma in limbo, Synthetic UX research. Plus: YouTube’s major release, a new way to manage your calendar, the Web Technologies Report 2023
Freemium fallacies, Shopify AR, Space OS. Plus: Instagram Threads says no to news, Spotify on managing 500+ squads, Dropbox’s CEO defends remote work
Google Docs’ new competitor, AI wars, App industry benchmarks
Plus: Airbnb’s ML patent, DoorDash’s swipe for restaurants and Uber expands to returns
Spotify’s voice clones, Apple’s new patent, surge pricing surges
Plus: Snapchat’s subscriber milestone, a GA4 alternative, DALL-E 3
Google Bard Extensions and TimeOS
Plus: Slides gets indicators, WhatsApp payments expand, Fitbit’s makeover
Uber’s secret task rabbit and DuoLingo’s new Music app
Plus: Retool AI, permissions simplified, Meta’s powerful new LLM